Privacy Policy

Who we are

Carbon Save Ltd ("we", "us", "our") is a renewable energy and energy efficiency installer operating across Yorkshire. We are the data controller for the personal data described in this policy. You can contact us by phone on 01422 524015 or by email at info@carbonsaveltd.co.uk.

The information we collect

We only collect the information we need in order to respond to you and deliver work:

• Contact details such as your name, email address, telephone number and property address or postcode.
• Property information you share with us, including property type, current heating system, insulation levels and energy usage.
• Details of your enquiry, survey, quotation, installation and any aftercare.
• Where relevant to a funding application, information required by the scheme administrator, such as Energy Performance Certificate details.
• Technical information about your visit to our website, including pages viewed, referring pages and general location, where cookies are used.

How we use your information

• To respond to enquiries and arrange free surveys.
• To design systems, prepare quotations and carry out installations.
• To support grant and funding applications on your behalf where applicable.
• To provide warranties, certification, servicing and aftercare.
• To meet legal, regulatory and accreditation obligations, including those of our certification bodies.
• To improve our website and services.

We do not sell your personal data, and we do not pass it to third parties for their own marketing.

Our lawful basis

We process personal data on the basis of your consent (for example when you submit an enquiry), the performance of a contract (when we survey, design or install), our legal obligations (such as certification and record keeping) and our legitimate interests in operating and improving our business.

Who we share information with

We may share information with parties who help us deliver your project, such as our engineers and subcontractors, certification and accreditation bodies, grant scheme administrators, finance providers where you have requested finance, and IT or email service providers. Everyone we share information with is required to keep it secure and use it only for the purpose we provide it.

How long we keep information

We keep enquiry information for as long as is needed to respond and follow up. Where work is carried out, we keep installation, certification and warranty records for as long as is required by our accreditation bodies and applicable law.

Keeping your data secure

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, and we limit access to those who need it to do their job.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal data where we no longer need it.
• Object to or ask us to restrict how we use your data.
• Withdraw consent at any time where we rely on consent.
• Ask us to transfer your data to another provider.

To exercise any of these rights, email info@carbonsaveltd.co.uk. If you are unhappy with how we have handled your data you can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Our website uses a small number of cookies. You can read more in our cookie policy.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last reviewed.